GENRIC Insurance Company Ltd was incorporated and granted a short-term insurance license in 2005. Using our broad skills base, GENRIC focuses on underwriting niche products through our underwriting managers. However, being solution-driven, we’re also able to develop innovative risk transfer programmes.

Genric Insurance Company Limited has an internal complaints resolution policy and all complaints can be directed to us as per the contact details contained in 1.2.

1.1 Our structure is as follows:

• Underwriting Manager
• Contracts (UMAs)
• Claims Supervision
• Internal Audit of UMAs
• Financial Management
• Archives

We as a public entity have compiled this manual, not only to comply with the provisions of the Act, but also to foster a culture of transparency and accountability in our environment and to ensure that members of the public have effective access to information in our possession which will assist them in the exercise and protection of their rights.

1.2 Contact Details Full name : GENRIC Insurance Co Ltd:
Registration number: 2005/037828/06
An Authorised Financial Services Provider
FSP No: 43638
STIA No: 00051/001

Postal Address: PO Box 1115, Bromhof, 2154
Telephone Number: (086) 144 4462
Fax Number: (086) 685 0357

Head/CEO: MC du Toit
Designated Information Officer: MC du Toit

E-mail addresses:
General Queries: info@genric.co.za
Complaints: complaints@genric.co.za
Compliance: compliance@genric.co.za

Section 10 of the Act requires the South African Human Rights Commission (SAHRC) to publish a Guide containing information reasonably required by a person wishing to exercise or protect any right in terms of this Act. Copies of this Guide will be available as soon as it is published by the SAHRC.

2.1 Description of subjects on which the body holds records and the categories of records held on each subject:

• Statutory Company
• Information
• Accounting Records
• Statutory Employee Records
• Other Employee Records
• Environmental Health and Safety
• Moveable Property
• Agreements and Contracts
• Taxation
• Legal
• Insurance
• Information Technology
• Sales and Marketing

2.2 Procedure for requesting access to the above information:
If you wish to request access to any of the above categories of information you are required to complete a request form. These forms are available from:

• Our information officer (whose contact details are in section A of this manual)
• The SAHRC website (www.sahrc.org.za)
• The Department of Justice and Constitutional Development website (www.doj.gov.za)
  There is a prescribed fee (payable in advance) for requesting and accessing information in terms of the Act. Details of these fees are contained in the request form. You may also be called upon to pay the additional fees prescribed by regulation for searching for and compiling the information which you have requested, including copying charges. It is important to note that access is not automatic – you must identify the right you are seeking to exercise or protect and explain why the record you request is required for the exercise or protection of that right. You will be notified in the manner indicated by you on the request form whether your request has been approved.

Where applicable to our operations, information is also available in terms of certain provisions of the following statutes:

• Basic Conditions of Employment Act No. 75 of 1997
• Companies Act No. 61 of 1973
• Compensation for Occupational Injuries and Diseases Act No. 130 of 1993
• Debt Collectors Act No. 114 of 1998
• Financial Intelligence Centre Act No. 38 of 2001
• Income Tax Act No. 58 of 1962
• Labour Relations Act No. 66 of 1995
• Occupational Health and Safety Act No. 85 of 1993
• Prevention of Organised Crime Act No. 121 of 1998
• Short-term Insurance Act No. 53 of 1998
• Unemployment Insurance Act No. 63 of 2001
• Value-added Tax Act No. 89 of 1991
• Financial Advisory and Intermediary Services Act No 37 of 2002

The following categories of records are automatically available for inspection, purchase or photocopying. In other words, you do not need to request this information in terms of the Promotion of Access to Information Act. Requests for these categories of information are also available from our information officer, whose contact details appear in Paragraph 1.2 above.

• Conflict of Interest Management Policy
• Newsletters
• Booklets
• Pamphlets/Brochures

GENRIC Insurance Company Limited utilises the services of an external compliance officer in terms of the Financial Advisory and Intermediary Services Act No 37 of 2002. Details are:

Compliance Practice: Moonstone Compliance
Compliance Officer: Bronwen Allan
Postal Address: PO Box 12662, Die Boord, Stellenbosch, 7613
Telephone 021 883 8000
Facsimile: 086 601 9872
E-mail: ballan@moonstonecompliance.co.za