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logologologo
  • Home
  • About
    • Procurement
    • Careers
  • Products
    • Appliance Warranty
    • Car Hire
    • Commercial Legal
    • Corporate Health Insurance for Expatriate Employees
    • Equine Insurance
    • Evac24 Accident Only Cover
    • Excess Waiver Insurance
    • Gadget Insurance
    • GAP Insurance
    • Goods In Transit Insurance
    • Health Insurance
    • Heavy Commercial Vehicle Insurance
    • My Cyber Care
    • Marine Insurance
    • Mechanical Warranty Insurance
    • Pandemic Insurance
    • Personal Legal Insurance
    • Pet Insurance
    • Professional Indemnity Insurance
    • Rental Insurance
    • Scratch & Dent Insurance
    • Security Company Liability Insurance
    • Specie Insurance
    • Travel Insurance
    • Tyre & Rim Insurance
  • Partners
  • Our Partner Model
  • Claims
  • Media
  • Legal
    • BEE Certificate
    • Conflict of Interest Policy
    • Complaints Resolution Policy
    • Information Act
    • PAIA Manual
    • Privacy Statement
    • Terms of Use
  • Contact
  • Home
  • About
    • Procurement
    • Careers
  • Products
    • Appliance Warranty
    • Car Hire
    • Commercial Legal
    • Corporate Health Insurance for Expatriate Employees
    • Equine Insurance
    • Evac24 Accident Only Cover
    • Excess Waiver Insurance
    • Gadget Insurance
    • GAP Insurance
    • Goods In Transit Insurance
    • Health Insurance
    • Heavy Commercial Vehicle Insurance
    • My Cyber Care
    • Marine Insurance
    • Mechanical Warranty Insurance
    • Pandemic Insurance
    • Personal Legal Insurance
    • Pet Insurance
    • Professional Indemnity Insurance
    • Rental Insurance
    • Scratch & Dent Insurance
    • Security Company Liability Insurance
    • Specie Insurance
    • Travel Insurance
    • Tyre & Rim Insurance
  • Partners
  • Our Partner Model
  • Claims
  • Media
  • Legal
    • BEE Certificate
    • Conflict of Interest Policy
    • Complaints Resolution Policy
    • Information Act
    • PAIA Manual
    • Privacy Statement
    • Terms of Use
  • Contact

Claims Process

Claims submission with GENRIC Direct

1. If you are insured with GENRIC Direct, kindly contact us on 086 144 4462.
Have your identity number or policy number.

2. After receipt of all the requested documentation, the claim will be validated.

3. You will then be notified of the outcome of the claim by the claims consultant that has been assisting you.

Claims submission through a Broker /UMA Partner

1. Kindly contact your broker or your underwriting manager. Click on this link for a list of our underwriting managers.

2. Have your identity number or policy number with you.

3. Submit all relevant documentation requested by the Underwriting Manager.

4. Once the claim is validated a consultant will contact you and notify you of the outcome of the claim.

5. Should a claim fall outside the mandate of the underwriting manager or be classified as a complex claim, the claim will be referred to GENRIC’s claims department by the UMA.

GENRIC’s Claims Department

6. Assess claim and request additional information if necessary.

7. If GENRIC’s assessment of the claim requires further investigation, an assessor or loss adjuster will be appointed.

8. The UMA will then be notified on the process to follow for the resolution of the claim.

9. Once a claim outcome is reached, GENRIC will notify the UMA. 

10. The UMA will inform the broker of the claim outcome and the broker will inform you the client.

11. Should the claim be rejected, GENRIC must sign the rejection letter.

12. GENRIC must be copied in all correspondence sent to you, in relation to the outcome of the claim.

13. Should you not be satisfied with the outcome of the claim, kindly refer to our complaint’s procedure on the procedure to be followed when submitting a claim.

Contact details for the claims departments

GENRIC Direct
Claims Department : 0860 018 111
Fax: 086 213 9311
E-mail: claims@genricdirect.co.za

If you are insured through our UMA Partners

Agility Insurance
Administrators (Pty) Ltd
www.agilitygapco.co.za/claims

Business Lawyers
Notify your broker or contact Business Lawyers on 086 192 9292.

You will need:
The policy number
Detailed circumstances of your case and services required
The claim will be captured telephonically

Community Legal Clinic
Legal Enquiries: 0861 101 622 or 0861 112 799

You will need:
The policy number
Detailed circumstances of your case and services required
The claim will be captured telephonically


Customer Loyalty Consultants (Pty) Ltd
www.customerloyalty.co.za

Auto F & I Products and Consulting Services (Pty) Ltd
The policyholder must obtain a quote from an RMI approved service providers and then call in on 0800 111 453 to submit a claim.

General Risk Administrators SA (Pty) Ltd
http://www.generalrisksa.co.za/claims_procedure.html

GENRIC Marine Underwriting Managers (Pty) Ltd
Tel: 010 599 1181
Email: jacky@gmum.co.za

GENRIC Pet Insurance
Direct Division
https://www.genricpet.co.za

Gladio (Pty) Ltd
Tel: 0861 282 282
Email: leeann@gladio.co.za

Lynx Transport Underwriting Managers (Pty) Ltd
Tel:086 110 5969
Email: jacky@ltum.co.za

My Lawyer Legal Assistance (Pty) Ltd T/A My Lawyer
Notify your broker or contact Business Lawyers on 012 665 2500
or by email to christine@mylawyer.co.za

You will need:
The policy number
Detailed circumstances of your case and services required
The claim will be captured telephonically

Platinum Underwriting Managers (Pty) Ltd
Email: Claims@platinum-um.co.za

Polygon Underwriting Agency (Pty) Ltd
Email: info@polygongroup.co.za

Protocol Underwriting Managers (Pty) Ltd
Property Claim Form
Motor Claim Form

Quantum Liability Underwriting Managers (Pty) Ltd
Email: info@qlu.co.za

Salesure Consultants CC
Tel: 011 475 5399
Email: lenie@salesure.co.za; altha@salesure.co.za

Shield Cover (Pty) Ltd
Email: info@shieldcover.co.za

Sirago Underwriting Managers (Pty) Ltd
Email: claims@sirago.co.za

Wesmart Financial and Administration Solutions (Pty) Ltd
www.wesmart.co.za

X’s Sure (Pty) Ltd
www.xssure.co.za

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  • 086 144 4462
  • info@genric.co.za
  • Block B, Western Entrance, Lynnwood Corporate Park, 36 Alkantrant Road, Lynnwood Ridge, 0081

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GENRIC Insurance Company Limited (FSP: 43638) is an Authorised Financial Services Provider and registered Short-term insurer.Copyright © 2019 GENRIC Insurance Company Limited