Claims submission with GENRIC Direct
1. If you are insured with GENRIC Direct, kindly contact us on 086 144 4462.
Have your identity number or policy number.
2. After receipt of all the requested documentation, the claim will be validated.
3. You will then be notified of the outcome of the claim by the claims consultant that has been assisting you.
Claims submission through a Broker /UMA Partner
1. Kindly contact your broker or your underwriting manager. Click on this link for a list of our underwriting managers.
2. Have your identity number or policy number with you.
3. Submit all relevant documentation requested by the Underwriting Manager.
4. Once the claim is validated a consultant will contact you and notify you of the outcome of the claim.
5. Should a claim fall outside the mandate of the underwriting manager or be classified as a complex claim, the claim will be referred to GENRIC’s claims department by the UMA.
GENRIC’s Claims Department
6. Assess claim and request additional information if necessary.
7. If GENRIC’s assessment of the claim requires further investigation, an assessor or loss adjuster will be appointed.
8. The UMA will then be notified on the process to follow for the resolution of the claim.
9. Once a claim outcome is reached, GENRIC will notify the UMA.
10. The UMA will inform the broker of the claim outcome and the broker will inform you the client.
11. Should the claim be rejected, GENRIC must sign the rejection letter.
12. GENRIC must be copied in all correspondence sent to you, in relation to the outcome of the claim.
13. Should you not be satisfied with the outcome of the claim, kindly refer to our complaint’s procedure on the procedure to be followed when submitting a claim.
Contact details for the claims departments
GENRIC Direct
Claims Department : 0860 018 111
Fax: 086 213 9311
E-mail: claims@genricdirect.co.za
If you are insured through our UMA Partners
Agility Insurance
Administrators (Pty) Ltd
www.agilitygapco.co.za/claims
Business Lawyers
Notify your broker or contact Business Lawyers on 086 192 9292.
You will need:
The policy number
Detailed circumstances of your case and services required
The claim will be captured telephonically
Community Legal Clinic
Legal Enquiries: 0861 101 622 or 0861 112 799
You will need:
The policy number
Detailed circumstances of your case and services required
The claim will be captured telephonically
Customer Loyalty Consultants (Pty) Ltd
www.customerloyalty.co.za
Auto F & I Products and Consulting Services (Pty) Ltd
The policyholder must obtain a quote from an RMI approved service providers and then call in on 0800 111 453 to submit a claim.
General Risk Administrators SA (Pty) Ltd
http://www.generalrisksa.co.za/claims_procedure.html
GENRIC Marine Underwriting Managers (Pty) Ltd
Tel: 010 599 1181
Email: jacky@gmum.co.za
GENRIC Pet Insurance
Direct Division
https://www.genricpet.co.za
Gladio (Pty) Ltd
Tel: 0861 282 282
Email: leeann@gladio.co.za
Lynx Transport Underwriting Managers (Pty) Ltd
Tel:086 110 5969
Email: jacky@ltum.co.za
My Lawyer Legal Assistance (Pty) Ltd T/A My Lawyer
Notify your broker or contact Business Lawyers on 012 665 2500
or by email to christine@mylawyer.co.za
You will need:
The policy number
Detailed circumstances of your case and services required
The claim will be captured telephonically
Platinum Underwriting Managers (Pty) Ltd
Email: Claims@platinum-um.co.za
Polygon Underwriting Agency (Pty) Ltd
Email: info@polygongroup.co.za
Protocol Underwriting Managers (Pty) Ltd
Property Claim Form
Motor Claim Form
Quantum Liability Underwriting Managers (Pty) Ltd
Email: info@qlu.co.za
Salesure Consultants CC
Tel: 011 475 5399
Email: lenie@salesure.co.za; altha@salesure.co.za
Shield Cover (Pty) Ltd
Email: info@shieldcover.co.za
Sirago Underwriting Managers (Pty) Ltd
Email: claims@sirago.co.za
Wesmart Financial and Administration Solutions (Pty) Ltd
www.wesmart.co.za
X’s Sure (Pty) Ltd
www.xssure.co.za
A market leader focused on bringing innovative and niche insurance solutions to market.
Contact Us
- 086 144 4462
- info@genric.co.za
- Block B, Western Entrance, Lynnwood Corporate Park, 36 Alkantrant Road, Lynnwood Ridge, 0081